Patient Rights

Milwaukee Surgicenter, LLC

Patient Rights & Responsibilities

Milwaukee Surgicenter, LLC views health care as a partnership between you and your caregivers. We respect your rights, values, and dignity. Should you or your designated guardian, surrogate, or representative feel your rights as a Surgery Center patient have been violated, please contact our Administrator at 262-297-7246 ext. 1310.

Ownership disclosure: Thomas Stauss, MD, Mark Aasen MD, Kostandinos Tsoulfas, MD, Andrzej Staszkiewicz, MD and Jonathan Saigh DC. own Milwaukee Surgicenter, LLC.

Patient Rights

• You have the right to safe, high quality, medical care, without discrimination, that is compassionate and respects personal dignity, values, and beliefs.
• You have the right to participate and make decisions about your care and pain management, including refusing care to the extent permitted by law. Your care provider (doctor, nurse, etc.) will explain the medical consequences of refusing recommended treatment.
• You have the right to have your illness, treatment, pain, alternatives, and outcomes be explained in a manner you can understand. You have the right to interpretation services if needed.
• You have the right to know the name and role of your care providers (doctor, nurse, etc.).
• You have the right to request that a family member, friend and/or physician be notified that you are under the care of this facility.
• You have the right to be informed about transfers to another facility or organization and be provided complete explanation including alternatives to a transfer.
• You will receive information about continuing your health care at the end of your visit.
• You have the right to know the policies that affect your care and treatment.
• You have the right to change providers if other qualified providers are available.
• You have the right to private and confidential treatments, communications and medical records permitted by law.
• You have the right to access your medical records in a reasonable timeframe, to the extent permitted by law.
• You have the right to be informed of charges for services and receive financial counseling on the availability of financial arrangements for health care.
• You and your family have the right to have your compliments, concerns and grievances addressed. Sharing your concerns and complaints will not compromise your access to care, treatment, and services.

Grievances may be filed with one of the following agencies:

Wisconsin Department of Health Services, Division of Quality Assurance (DQA) 800-642-6552 The Joint Commission https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/A Advance Directives

• An Advance Directive is a set of instructions you give about the health care you want; in the event you lose the ability to make decisions for yourself. An Advance Directive includes a Living Will, a Health Care Power of Attorney, and a DNR (Do Not Resuscitate), which allows you to refuse CPR in the event your heart and breathing stop.
• If you would like to have a copy of advanced directive information, a surgery center staff member will provide you with it.
• If you have a Living Will or have an “agent” appointed to be your Health Care Power of Attorney, it is the policy of Waukesha Surgicenter to incorporate these documents into your patient record. It is our policy that if an adverse event occurs during your treatment, the medical team will initiate resuscitative or other stabilizing measures and transfer you to an acute care hospital for further evaluation. A copy of your Advance Directive and/or Health Care Power of Attorney will be sent with your medical records.

Statement of Nondiscrimination

English: Milwaukee Surgicenter, LLC complies with applicable Federal civil rights laws and does not discriminate because of race, color, national origin, age, disability, or sex.

Spanish: Milwaukee Surgicenter, LLC cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo..